Support patients with compassion while helping resolve medical balances through Americollect’s signature “ridiculously nice” service approach.
About Americollect
Americollect partners with healthcare systems to make the billing experience less stressful and more human. Known for our empathy-first “ridiculously nice” philosophy, we help patients understand their bills, explore repayment options, and improve their financial well-being while supporting our clients’ revenue cycle needs. We thrive on teamwork, trust, and meaningful service.
Schedule
• Full-time
• Remote eligible for Wisconsin residents only (or on-site at the Manitowoc, WI office)
• Must have a quiet, secure home workspace
• Training and ongoing development provided
What You’ll Do
• Place and receive calls to help patients resolve medical balances
• Offer repayment solutions and negotiate terms that support both the patient and the client
• Gather and document demographic, insurance, and other required information
• Research and resolve patient questions using internal systems and web-based tools
• Use active listening to confirm information and help calm upset callers
• Educate patients on the billing cycle, payment programs, and financial options
• Follow all regulatory, compliance, and departmental procedures
• Refer patients/accounts to appropriate departments as needed
• Maintain confidentiality and represent Americollect with integrity
• Meet key performance expectations for service quality and productivity
• Participate in team culture, open communication, and continuous learning
What You Need
• High School Diploma or GED
• 1 year of customer service experience preferred
• Exposure to call center environments preferred
• Familiarity with collections, healthcare revenue cycle, or medical billing is a plus
• Strong communication and active listening skills
• Ability to navigate multiple systems, research information, and multitask
• Commitment to professionalism, empathy, and confidentiality
• Interest in personal and professional growth
Benefits
• Fully remote for Wisconsin residents
• Supportive, team-focused culture
• Ongoing training and development
• Stable, mission-driven healthcare environment
If you’re empathetic, patient-focused, and ready to make an impact, this role offers a meaningful way to help people while building a long-term career.
Happy Hunting,
~Two Chicks…