About the Role
Title: Call Center Commercial Lines Underwriter 1
Location: United States United States
Job Description:
FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.
When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Summary:
Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies.
- Quotes new business, policies and/or coverages for new and existing clients, on behalf of the carrier.
- Prepares and/or order policy change requests.
- Reviews expirations in advance of the renewal date to review coverages.
- Prepares and/ provides service and support to other sales agents.
- Actively seeks to cross-sell other coverages to existing clients.
- Takes claim information and report new claims to the company
- Ability to work a regular shift. In addition to working 4-6 late shift days a month with hours consisting of 11am to 8pm EST.
- Bilingual in Spanish preferred but not required.
Education/Experience:
Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal or Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. Two (2) to four (4) years experience servicing or selling Property & Casualty Insurance. Previous call center experience a plus.
Computer Technical Skills:
To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications. Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator.
Certificates and Licenses:
Active General Lines Property and Casualty license and ability to be licensed in all 50 states required.
Work Environment:
Ability to work effectively as part of a remote team, contributing to a positive and collaborative work environment.
Travel Required:
None