About the Role
Title: Call Center Customer Service Representative
Location: United States
CategoryCustomer Service & Transaction Processing Req ID13707 Job TypeFull-time regular
Job Description:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote – Call Center Customer Service Representative
Medicaid Member Support – Tier 1
For The State of Iowa
You Need to Reside in the State of Iowa to be Eligible,
Need to reside within an Hour of Des Moines, Iowa
$18.00/ Hourly
Paid Training
Equipment Provided from Des Moines, IA office – Will be picking Equipment up from Location.
Full-time Position with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
Shifts:
Monday – Friday 8:00 AM to 5:00 PM
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $18.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
- Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- High School diploma or GED
- Background required.
- Must reside within 1 hour driving distance from Des Moines, IA
Those Successful in this role:
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understanding/utilize policy.
- Excellent customer service skills.
- Excellent phone etiquette skills
- Reliable internet access