Job Description
Call Center Customer Service
phoenix, arizona(remote)
$19.99 – $20 per hour
temp to perm
high school
shift: First
work hours: 8 AM – 5 PM
category office and administrative support occupations
reference AB_4372865
Job details
This position does require a minimum of 2 years in a call center customer service role handling inbound call. Prefer banking or financial experience able to handle high volume inbound calls.
You must live in the Phoenix AZ area even thought the position is fully remote and work from home.
We need your experience working in a fast paced environment and displaying a positive attitude.
Responsibilities
- Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests and inquiries.
- This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements, resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems.
- Responsibilities also include assisting taxpayers to navigate Taxes website and any current self-servicing options.
Skills
- Call Center
- Call Center Support
- Basic Software Skills
- Telephone Etiquette
- Banking Operations
- Financial Services
- inbound calls
Qualifications
- Years of experience: 2 years
- Experience level: Experienced