Job Description
Call Center Customer Support Agent – Healthcare – Remote US
Location: Any city, CO, US, 99999
Req ID: 22568
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Customer Support Agent – Healthcare – Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
- Work primarily in-bound, call center responding to provider inquiries regarding enrollment, claims, policy, etc.
Your role in our mission
- Answers telephones and responds to customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner.
- Processes calls timely, accurately and with quality to ensure service levels are met or exceeded.
- Interfaces with team members, management, customers, and the client in reference to customer service issues. Ensures inquires and issues are researched and in compliance with state-identified polices, procedures and criteria.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effectively processing of transactions.
- Stay abreast of industry best practices, process improvements and customer service to maintain state-of-the-art Contact Center
What we’re looking for
- Two or more years of customer service or telephone experience.
- Excellent problem solving and communication skills.
- Ability to work independently and with accountability for self-time management.
- Ability to follow oral and written directions.