About the Role
(CALL CENTER) PATIENT ACCESS REPRESENTATIVE
Location Los Angeles, California
ZIP/Postal Code 90048
Job Type Contract,Perm Possible
Category Patient Services (i.e. Scheduler)
Req # HSW-698844
Pay Rate $17 – $25 (hourly estimate)
JOB DESCRIPTION
An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for different ambulatory clinics across Southern California within Neurosciences.
The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients’ appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items.
This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 6-12 weeks).
REQUIRED SKILLS & EXPERIENCE
-HS Diploma
-1+ years experience with Administrative tasks
-1+ years experience with scheduling appointments
NICE TO HAVE SKILLS & EXPERIENCE
-Basic experience with Excel and standard workbooks
-1+ years call center experience
-Experience working in specialties such as Neurosciences
-Experience with verifying insurances (PPOs, HMOs, and Medicare)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.