About the Role
(CALL CENTER) PATIENT ACCESS REPRESENTATIVE
Location Los Angeles, California
ZIP/Postal Code 90048
Job Type Contract,Perm Possible
Category Patient Services (i.e. Scheduler)
Req # HSW-698844
Pay Rate $17 – $25 (hourly estimate)
JOB DESCRIPTION
An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for different ambulatory clinics across Southern California within Neurosciences.
The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients’ appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items.
This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 6-12 weeks).
REQUIRED SKILLS & EXPERIENCE
-HS Diploma
-1+ years experience with Administrative tasks
-1+ years experience with scheduling appointments
NICE TO HAVE SKILLS & EXPERIENCE
-Basic experience with Excel and standard workbooks
-1+ years call center experience
-Experience working in specialties such as Neurosciences
-Experience with verifying insurances (PPOs, HMOs, and Medicare)