Job Description
Call Center Representative
Location: Austin, Texas, United States
Salary: $20.00 Per Hour
100% REMOTE only for Austin, TX from Healthcare
Responsibilities:
- Conduct call back verifications to providers to verify the accuracy and authenticity of banking information updates during enrollment or account updates.
- Follow a structured script to gather necessary information, ensuring compliance with all relevant regulations and guidelines.
- Document all interactions accurately and comprehensively in the designated database.
- Identify and escalate potential fraudulent activities or suspicious behavior to the appropriate department for further investigation.
- Collaborate with cross-functional teams to resolve any identified issues in a timely manner.
- Stay updated with industry standards and best practices related redirection fraud prevention to ensure effective call back verification procedures.
- Maintain a high level of professionalism and customer service when interacting with providers.
Qualifications:
- High school diploma or equivalent; additional education or certification in fraud prevention, security, or related field is a plus.
- Proven experience in performing call back verifications or similar processes.
- Workday is from 8:00 AM to 4:00 PM Monday to Friday
Job Requirement
- Call center
- CSR
- Calling