Job Description
Call Center representative
hillsboro, oregon
$20 – $21 per hour
temporary
high school
shift: First
work hours: 8 AM – 5 PM
category office and administrative support occupations
reference AB_4355701
Job details
Our client has multiple openings for Call Center Representatives in Hillsboro, OR.
This position is onsite to start, but will go remote after training.
2+ years customer service experience required, call center experience preferred. If hired, our client requires all employees to be vaccinated against Covid-19, pending a medical or religious exemption.
Responsibilities
Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary.
- Appointing: Review medical chart to appoint according to scripts and guidelines.
- Schedule/reschedule/cancel appointments for services, according to scripts and guidelines.
- Places calls for appointment reminders and quality measure outreach.
- Collect care specific information for Primary Care or Specialty Care services.
- Messaging: Review medical chart to collect information for messages to send to the health care team.
- Routes incoming calls from patients, physicians, nurses and other departments according to scripts and guidelines.
- Answers routine administrative inquiries.
- Forwards medical and other complex inquiries to appropriate personnel.
- Take messages as necessary.
- Manage electronic in-basket in multiple system applications.
The essential functions of this role include:
- working weekends