Job Description
CALL CENTER REPRESENTATIVE
REMOTE, COLUMBUS OH
JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
LOCATION: Columbus, OH
COMPENSATION: $20/hr
REMOTE / ONSITE: Remote
Our client in the financial services industry in Columbus, OH is looking for a Call Center Representative to join their team. This is a direct hire opportunity that will help a growing team while they take on high volume projects.
SALARY/HOURLY RATE: $20/hr
POSITION OVERVIEW:
The Call Center Representative will be assisting with high volume inquiries via phone remotely within a commutable distance to offices in Columbus, OH.
The Call Center Representative should be able to communicate effectively while assisting with issues in a friendly and quick manner. They are an individual who is both reliable and communicative. At least one year experience in a customer service role or related field is required, and experience in finance or financial services is preferred.
RESPONSIBILITIES OF THE CALL CENTER REPRESENTATIVE:
- Directly interact with customers – primarily via inbound and outbound calls
- Answer questions relating to company products and general assistance and FAQ via phone
- Provide exceptional customer support and de-escalation
- Log all entries in Salesforce CRM
- Assist cross-functionally with claims processing or other departments where needed
QUALIFICATIONS FOR THE CALL CENTER REPRESENTATIVE:
- 1 to 2 years of experience in in customer service – financial services industry is preferred but not required
- Salesforce experience preferred
- Excellent communication skills both written and orally
- Great active listener and can work in a fast paced environment
- Able to work remotely Monday – Friday on a part time or full time basis
- This role is temp to perm. During temp contract, no weekend work is required
- Weekends may be required if the role changes scope when permanent – must have availability to work weekends in the future
EDUCATION REQUIREMENTS:
- Bachelor’s degree is preferred