About the Role
Call Center Representative
des moines, iowa
$15.99 – $16 per hour
temporary
high school
category office and administrative support occupations
reference AB_4529077
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If youre an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements.
Pay Rate: $16.00/ hr
Location: Onsite training then will be remote!!! Hours: 8am- 5 pm Monday – Friday Temporary Position
salary: $15.99 – $16 per hour
shift: First
work hours: 8 AM – 5 PM
education: High School
Responsibilities
Essential Duties and Responsibilities:
– Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
– Track and document all inquiries using the applicable systems.
– Complete associated tasks according to the established guidelines.
– Meet Quality Assurance (QA) and other key performance metrics.
– Facilitate the fulfillment of caller requests for materials via mail, email, or download.
– Transfer/refer consumers to appropriate entities according to the established guidelines.
– Escalate calls or issues to the appropriate designated staff for resolution as needed.
– Facilitate translation services for non-English speaking callers according to procedures.
– Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Skills
- Call Center (1 year of experience is required)
- Basic Computer Skills (1 year of experience is required)
- Basic Software Skills (1 year of experience is required)
- Active Listening (1 year of experience is required)
- Microsoft Word (1 year of experience is required)
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level