About the Role
Title: Proxy Call Center Representative
Location: Massachusetts United States
Job Description:
- US – Texas – Remote
- US – Maryland – Remote
- US – South Carolina – Remote
- US – Massachusetts – Remote
- US – Alabama – Remote
- US – Connecticut – Remote
- US – Pennsylvania – Remote
- US – North Carolina – Remote
- US – Georgia – Remote
- US – New Jersey – Remote
- US – Florida – Remote
time type- Full time
Shift Information
Shift Time: 4:00 pm to 11:00 pm [PM Shift]
Hours: Monday – Friday, full time
Some Saturdays required from 10:00 am to 6:00 pm
Compensation: $18.00/hour
Role Summary
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.
Role Responsibilities
- Work on an automated dialer handling large call volumes daily.
- Manually research contact information for shareholders.
- Solicit shareholder votes and accurately record voting instructions.
- Respond to shareholder inquiries using fact sheets and materials provided.
- Maintain updated call center database by entering information.
- Ability to quickly react to questions and refer to support guides.
- Ability to effectively follow scripts and department procedures.
Role Requirements
- Must be at least 18 years old
- Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Previous virtual Call Center experience preferred.
- Must be able to work remotely from a safe, private and quiet work location.
- Must have excellent phone etiquette.