About the Role
Title: Call Center Representative, Healthcare – Remote
Location: Antioch United States
Job Description:
The Call Center Representative (CSR) position is primarily responsible for the day to day customer service duties while establishing helpful and friendly relationships with our patients.
As a Call Center Representative at CHS Shared Service Center – Nashville, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and other elective benefit programs.
Required:
- One (1) or more years of experience in a call center environment
- One (1) or more years of experience in healthcare
- Effective and professional telephone communication / customer service skills.
- Must be able to work independently in order to achieve goals, objectives and productivity requirements.
- Must be able to be flexible and organized while functioning well under stressful conditions.
- Education: High School Diploma or equivalent
Preferred:
- One (1) or more years of experience insurance collections follow up or accounts receivable (A/R)
- Proven success in a production or metrics based environment.
- Ability to define problems, collect and validate data, establish facts, and draw valid conclusions
- Knowledge of medical revenue cycle processes from scheduling through agency placement and final account disposition.
- Knowledge of medical terminology, EOBs, remit and UB-04 claims.
- Bi-lingual
- Computer Skills: General knowledge of Microsoft Office tools including Excel and Word