About the Role
Title: Call Center Representative
Location: United States
Time type: Full time
Job requisition id: R14154
Job Description:
Management Level
This is a temporary, full-time hours, 100% remote position
Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX
Shift Information
Shift Time: 4:00 pm to 11:00 pm [PM Shift]
Hours: Monday – Friday, full time hours
Saturdays required from 10:00 am to 6:00 pm
Compensation: $18.00/hour
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.
Role Responsibilities
- Work on an automated dialer handling large call volumes daily.
- Manually research contact information for shareholders.
- Solicit shareholder votes and accurately record voting instructions.
- Respond to shareholder inquiries using fact sheets and materials provided.
- Maintain updated call center database by entering information.
- Ability to quickly react to questions and refer to support guides.
- Ability to effectively follow scripts and department procedures.
Role Requirements
- Must be at least 18 years old
- Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Previous virtual Call Center experience preferred.
- Must be able to work remotely from a safe, private and quiet work location.
- Note: All Employees Day 1 will log in with managers to determine appropriate working environment and that each employee has the capability of following IT Security Protocols which includes IP checks.
- Must have excellent phone etiquette with clear communication skills.