Job Description
Title: Call Center Representative
Location: United States – Except California, Alaska, and Hawaii
Are you looking for a position where you can work fully remotely?
Do you enjoy negotiating or bargaining with people?
Come join our team as a Remote Customer Service Representative in the comfort of your own home!
Details for Remote Customer Service Representative:
- Hours of Operation: Monday-Sunday (8:00am – 10:00pm EST)
- Must have flexible availability (set schedules will be provided after training period)
- Pay Rate: $15.00/hour PLUS monthly commission!
What’s in it for you as a Remote Customer Service Representative:
- Monthly commission
- Full benefits, holidays, and PTO
- Work from home
Job Responsibilities & Description for Remote Customer Service Representative:
- Answer and de-escalate calls from upset customers wanting to cancel their service
- Negotiate with customers to retain their business and up-sell accounts
- Provide excellent customer service and empathy on each call
- Document all calls in detail
Job Requirements for Remote Customer Service Representative:
- Must have your own computer with direct internet access and headset (Apple and Chromebooks are NOT compatible)
- Be located in the continental US (Except California, Alaska, and Hawaii)
- Must have consistent work history and tenure of a year minimum in each recent position
- Must be comfortable speaking with people who are upset
- Minimum recent 2 years of sales, retention, or escalation experience required
- Must complete a background/education check and drug test