About the Role
Call Center Representative
Remote
Philadelphia, PA
Full time
R – 1652
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations.
When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work.
We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary: As a Call Center Representative you will be responsible to provide excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.
Essential functions, responsibilities:
- Answers incoming phone calls and emails through the call center software. Contributes to the achievement of the client support team’s daily goal of having ninety percent (90%) adherence in the Call Center.
- Provides assistance to clients with the use of University Services Web portal, a proprietary data management system, including but not limited to, providing designated employer representatives with access to the system, and supplying any other needed information to the client in a timely manner.
- Quickly resolves client issues with regard to data reporting and applicable procedures.
- Maintains knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements.
- May perform other related duties as required.
Key Skills & Experience:
- High school diploma and two (2) years of corporate/retail customer service experience.
- Intermediate skill level in Microsoft Office Suite.
- Bi-Lingual (Spanish Speaking) preferred.