Job Description
Call Center Representative – Bilingual (Remote, Canada)
at OpenTable
Canada
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK’s portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better.
The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers!
*Candidate must speak English + French, or English + German
*Candidate must be based in Canada
In this role, you will:
- Have an interest (or background) in the restaurant or hospitality industry
- It’s certainly not mandatory, but we do appreciate any relevant experience
- Start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
- Ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met – even if it means digging deep to find creative solutions
- Love to tackle problems
- You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
- Would never lie to our clients just to make them happy
- Value your integrity, and respect the trust our customers place in OpenTable’s products and brand.
- Enjoy the flexibility and challenges that come with a script free environment
- You use your experience and personality to provide excellent service
- Ambitious in your career
- Downtime means you get to learn something new, or find a better way to do something, rather than just sitting around
- Thrive on the opportunity to continually grow and improve
- You are not only receptive to feedback, but you actively seek it, and look for ways to implement it