Job Description
Role:: Call Center Rep/Customer Service(Remote)
Location:: Remote Job / Work from Home
Duration:: Fixed Term Employment (18 months)
Rate :: $11/hr
Interview Process::01 telephonic interview.
Job Description::
- Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
- Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.
- S/he should ensure accuracy in the tasks completed.
- Demonstrate analytical capabilities while performing tasks.
- Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Specialized/Practical Knowledge::
- Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
- Good proficiency on English language.
- 1 to 1.5 years of experience in health care industry preferred.
- Exposure to business domain is an added advantage.
- Excellent grasping powers able to understand the various processes.
- Team player with excellent verbal and written communication skill.
- Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
- Willing to work in 24/7 environment and sign a service agreement as per company norms.
- Ability to work in flexible work schedule, including holidays & weekends.