Job Description
Call Center Representative – Customer Support
Location: San Antonio, TX
Your future? Let’s build it!
Reduce your Commute (Remote work opportunity but MUST be in the San Antonio area for a couple on-site visits)
Volt is hiring for Call Center Representatives (Customer Support) in San Antonio, TX.
In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience. You will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges.
As a Call Center Representative (Customer Support) you will:
- Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
- Basic Technical knowledge to assist with troubleshooting.
- Make Company Streaming product recommendations on each viewer interaction.
- Other duties as assigned.
This is a full-time contract, remote, opportunity.
The ideal candidate will have:
- A high school diploma or GED and at least one year of experience in customer service.
- Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Doc
- Basic Technical knowledge to assist with troubleshooting.
- Strong written and verbal communication skills.
- Excellent typing, phone, and computer navigation skills.
- High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish.
- Good comprehension and documentation skills.
- The ability to navigate the Internet, email, and Instant Messenger tools.
- Familiarity with digital streaming services and devices.
- A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with department standards.
• A sense of accountability, taking ownership of issues from start to finish.
• Willingness to work 365 days a year (including holidays) with 24-hour support availability.
• Dependable access to transportation.
Preferred Qualifications include:
- Ability to navigate various digital communication channels efficiently to provide viewers with prompt, courteous, and accurate information.
- Multitasking and strong interpersonal skills.
- Clear and concise communication skills.
- Poise and professionalism even during high-volume situations.