Job Description
CALL CENTER REPRESENTATIVE- SALES
lakeland, florida
$13.50 – $14.00 per hour
Temp to Perm
Various Shifts Available
Industry Sales (Sales and Related Occupations)
Reference number S_140388
Job details
REMOTE OPPORTUNITY – This position is responsible for handling incoming phone calls, chats and/or emails using company resources, policies and procedures to completely and accurately manage sales according to the company standards while providing the Most Amazing Personal Service to our internal and external customers to ensure operational efficiency and effectiveness
Required Equipment:
Laptop/Desktop
- Windows 10 or higher
- Possible USB connector
- Ethernet Cable
- Dual monitors suggested
- Mouse & Keyboard
Mac
- Windows 10 or higher
- Possible USB connector
- Ethernet Cable
- Possible Ethernet Connector
- Dual monitors suggested
- Mouse & Keyboard
Additional Equipment:
- Webcam
- USB Headset
Note: Chromebook, iPads, or other devices similar are not compatible
Responsibilities:
- Uses customer service skills to optimize the opportunity of each customer contact
- Resolves customer complaints and problems to the satisfaction of the customer
- Educates the customer about the products and services
- Completes and maintains accurate customer data including documentation of discussions, issues, customer requests and other relevant information as required
- Schedules, assigns or acts on any required customer follow-up in accordance with CSSC Guidelines
- Maximizes opportunities to upsell or cross-sell company products and services
- Uses technology tools as directed and within established guidelines
- Maintains confidentiality of all company and customer data/information
- Participates in individual/team training and meetings to ensure knowledge is up to date
- Performs all financial and administrative activities effectively and in accordance with policy including credit card handling, PCI compliance and reporting
- Partners with management if necessary, to ensure first contact resolution
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Other miscellaneous duties assigned
Working hours: Various Shifts Available
Skills:
- Excellent verbal and written communication
- Ability to quickly and accurately multitask in a fast-paced environment
- Ability to organize and communicate information clearly
- Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
- Ability to work flex schedule to meet business needs, including night and weekends
Education:
- High School
Experience:
- 1-4 years
Qualifications:
- High school diploma or G.E.D. required
- Strong computer proficiency in Microsoft Office products
- Outstanding interpersonal and relationship building skills
- Excellent follow up and customer service skills required