Job Description
Call Center Service Representative – 100% Work from Home (12:30 pm-9:00 pm) – Idaho Falls, Idaho area
Ammon, Idaho, United States
Enterprise Technology Operations
062565
It’s Always a Great Day at Zions Bancorporation!
We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers – 33% of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business.
Your Purpose
- Help every customer feel valued by your words and actions
- Inspire our customers to tell someone about their positive experience
- Deliver meaningful solutions for our customers through inbound phone interactions
- Seek to add value to each customers’ experience by sharing your knowledge of our products and services
- Develop your skills and knowledge in technology, banking, and leadership to help grow your career
- Build meaningful relationships with our customers
What You Can Expect
- 100% fully remote position (requires internet connection and workspace free from distractions)
- 7 weeks virtual online training that begins Wednesday, October 18 at 12:30 pm MST
- Paid training hours Monday-Friday, 12:30 pm-9:00 pm MST
- Starting hourly wage of $17.00
- Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour.
- After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour.
- Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500)
- Flexibility to help you balance life and work; fulltime, part-time, and flexible shifts available after training
What Makes You a Great Fit?
- Passion to serve others, learn continuously, and contribute positively to our culture
- Enjoy interacting with customers using your outstanding communication skills
- Experience helping customers solve problems, educate on products/services, and putting the customer first
- Knowledge of banking and financial services, a plus
- Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
- Live within 90 miles of Idaho Falls, Idaho
- High School diploma or equivalent