About the Role
Title: Call Center Specialist
Location: Lafayette United States
Job category: Home Medical Products, Inc
Requisition number: CALLC002459
- Full-time
- LocationsShowing 1 locationRemote
Lafayette, LA, USA
Job Description:
Essential Duties and Responsibilities:
- Handle phone calls in a timely and professional manner.
- Provide accurate and consistent information.
- Exhibit quality customer service and support.
- Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
- Responsible for performing other duties as assigned by management.
Qualifications:
- High school diploma or equivalent.
- This remote position must have high-speed internet connection and an environment that is conducive to proper phone etiquette.
Preferred Knowledge, Skills and Abilities:
- Customer service experience preferred.
- Previous experience in durable medical equipment (DME), healthcare billing/CSR, patient intake or call center is a plus.
- Excellent verbal communication skills, exhibiting proper phone etiquette.
- Familiarity with computers and data entry with high level of accuracy.
- Must maintain professionalism and confidentiality in any situation.
- Handle calls in a positive, helpful, and respectful manner, using appropriate tone and demeanor in all interactions.
- Organized and structured in carrying out responsibilities.
- Efficient use of technology and software.