Lead, coach, and inspire a remote call center team—helping them deliver top-quality customer experiences.
About BroadPath
BroadPath is a leader in remote workforce solutions, specializing in healthcare member services and beyond. We provide our teams with innovative tools, strong support, and a culture that values inclusion and growth. Recognized for celebrating diversity, we believe collaboration and fresh perspectives drive innovation.
Schedule
- Full-Time
- 100% Remote
- May oversee both local and remote teams
What You’ll Do
- Manage daily, weekly, and monthly activities of call center team members
- Set performance priorities including quality, adherence, service levels, and handling times
- Monitor calls and chats, provide feedback, and resolve escalated issues
- Support hiring, coaching, and employee development
- Assist Workforce Management in building and managing schedules
- Ensure compliance with policies, procedures, and regulations
What You Need
- At least 1 year of recent experience as a call center supervisor (healthcare preferred)
- At least 1 year of healthcare industry experience
- Proven ability to coach and manage employee performance against call center metrics
- Strong technical skills (Windows, keyboarding, and multiple systems navigation)
- Experience supporting multiple channels: phone, email, and chat
- Excellent communication skills (verbal and written)
- High school diploma or equivalent
Benefits
- Competitive salary (based on location and experience)
- Fully remote work with modern technology tools
- Inclusive and diverse work environment
- Career growth opportunities in a fast-growing company
Step up to lead a team that makes a difference every day.
Your leadership can power better service—and better outcomes.
Happy Hunting,
~Two Chicks…