BroadPath is urgently hiring Call Center Supervisors to lead and support representatives handling inbound and/or outbound interactions. This role is responsible for managing team performance, coaching employees, and ensuring operational goals are met in a compliant and supportive environment.
About BroadPath
BroadPath has been a leader in work-from-home business process outsourcing for over a decade, serving healthcare and other regulated industries. We foster a diverse, inclusive environment where innovation thrives and every team member feels valued.
Schedule
- Full-time, remote within the USA
- May manage both local and remote team members
- Schedule coordination with Workforce Management required
Responsibilities
- Oversee daily, weekly, and monthly team activities
- Set priorities to ensure performance metrics (quality, adherence, service level, AHT) are met
- Ensure compliance with policies, procedures, and state/federal regulations
- Monitor performance, provide coaching, and address escalated calls
- Facilitate team communication through chat and regular updates
- Assist in scheduling and staffing processes
- Monitor and evaluate calls on a regular basis
Requirements
- Minimum 1 year of recent experience as a call center supervisor (healthcare member services preferred)
- Minimum 1 year of healthcare industry experience
- Proven experience managing employee performance and coaching to call center metrics
- Strong technical skills (Microsoft Windows, keyboarding, system navigation)
- Experience with multiple support channels (phone, email, chat)
- Excellent verbal and written communication skills
- High school diploma or equivalent
Compensation & Benefits
- Competitive salary based on experience and market data (exact rate not disclosed)
- Benefits package details not specified in listing
Happy Hunting,
~Two Chicks…