Job Description
Call Center Team Lead
(Healthcare)
MRR – Outreach | Remote – US | Full Time
JOB DESCRIPTION
Unlock your potential. Elevate your career. Foster an incredible team culture by bringing your passion for communication to a flourishing organization as our Call Center Team Lead.
What you will do at Episource:
- Communicate with compassion. As a Call Center Team Lead, you will conduct daily provider chart retrieval outreach calls to premium providers. Additionally, you will establish and guide effective internal communication among Episource’s global team members.
- Observe with an eye for improvement. Develop project reporting, project management, data analysis, and monitoring – all the while evaluating themes and room for areas of improvement. Develop innovative approaches and recommendations to internal stakeholders.
- Cultivate collaboration. As a Call Center Team Lead, you will provide coaching and thought leadership throughout the team, encouraging and inspiring collaboration and ensuring team projects and tasks are accomplished timely and effectively.
- Serve as a solutions expert. Improve escalations with high-level strategic solutions.
What you will bring to Episource:
- Bachelor’s degree or equivalent combination of education and experience (professional certification preferred)
- 2+ years of call center experience
Why you will love working at Episource:
- We offer an exceptional company culture with passionate and enthusiastic coworkers
- Paid Time Off + eight paid holidays per year
- Parental Leave
- Educational assistance: Tuition reimbursement, certifications, and seminars
- Health, Vision, Dental, Voluntary Life, and AD&D Insurance
- 401(k) with company match
- Health Savings Account
- Wellness Program (EAP, Calm App)
- Remote work with monthly internet allowance