Job Description
Call Centre Operator (Casual)
LANE COVE, AUSTRALIA /
CUSTOMER SERVICE – CALL CENTER /
PART TIME
/ HYBRID
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
ABOUT THE ROLE
- Exciting opportunities exist for experienced call centre operators with a strong drive to provide excellent customer service and provide an outstanding experience for our TV rating panel members.
- Flexible evening work
- Dynamic and supportive team environment
- Possibility to build skills and experience other facets of the market research industry
- This is an office-based role at our office in Lane Cove.
RESPONSIBILITIES
- Call Centre Operators will utilize their organisation and communication skills to liaise with our panel on a range of issues
- Organize our technicians to provide onsite support.
REQUIREMENTS AND SKILLS
- Call centre experience preferableThe commitment of a minimum of three days per week, including either a Saturday or Sunday
- Excellent communication skills
- An eye for detailDemonstrated problem-solving ability
- Adaptability
- Excellent work ethic
- A professional and organised approach to work commitments
- Commitment to providing excellent customer service
- Positive attitude
- The shift timings initially will be from Mon-Thursday (5 p.m.-9 p.m.), Friday (5 p.m.- 8 p.m), Saturday (12 p.m. – 4 p.m. OR 1 p.m. -5 p.m.), Sunday ( 1 p.m. -5 p.m.)