Join Maven Clinic, the world’s largest virtual clinic for women and families, and help us make healthcare work for everyone. As a Care Advocate, you’ll support members with empathy, guidance, and resources to ensure they have the best possible care experience.
About Maven Clinic
Maven is the leading digital health platform for women and families, trusted by more than 2,000 employers and health plans. Our award-winning programs cover fertility, maternity, parenting, pediatrics, menopause, and more. Recognized by TIME 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and Fortune Best Places to Work, Maven is redefining how families access care.
Schedule
This team provides 24/7/365 support. Current shift options include:
- Sunday–Thursday, 3:00 PM – 11:30 PM ET
- Sunday–Thursday, 11:00 AM – 7:30 PM ET
- Tuesday–Saturday, 3:00 PM – 11:30 PM ET
Responsibilities
- Conduct a high volume of introductory video appointments with members
- Answer questions, provide personalized recommendations, and guide members through our platform
- Deliver exceptional customer service and escalate concerns when necessary
- Coordinate care access and follow up to close the loop on member needs
- Provide education and resources tailored to program needs
- Collaborate with cross-functional teams, including Care Coaches, Providers, and Product teams
- Identify referral needs and connect members with appropriate Maven providers
- Anticipate and address members’ social determinants of health needs
- Participate in projects and process improvements to enhance the care experience
Requirements
- Background in allied health, human services, or healthcare
- 1–2+ years of experience in direct patient care or digital health
- Strong problem-solving skills and ability to work in a remote/startup environment
- Empathy and excellent communication skills (written and verbal)
- Experience meeting KPIs for engagement, satisfaction, or productivity
- Comfortable learning and using new technologies
Preferred Qualifications
- Experience in family planning, maternal-child health, menopause, adoption, or surrogacy
- Proficiency with Google Suite, CRMs, EHRs, and Zendesk
- Certification or licensure in a healthcare-related field
- Fluency in Spanish or French
Compensation
- Base salary: $55,000 – $60,000 per year
- Stock options included
Benefits
- Full access to Maven’s care platform, including mental health, reproductive health, and pediatrics
- Comprehensive health, dental, and vision insurance
- 16 weeks fully paid parental leave + new parent stipend (after 1 year of employment)
- Annual professional development stipend and access to a personal career coach
- 401(k) with employer match and immediate vesting
- Two company-wide shutdown weeks each year for self-care
- Inclusive culture and employee resource groups
At Maven, we believe diversity, equity, and inclusion are critical to our mission. We encourage candidates from all backgrounds—even if you don’t meet every listed qualification—to apply and bring your unique perspective to our team.
Happy Hunting,
~Two Chicks…