Job Description
Care Coordinator – Remote
remote type
Remote
locations
USA – Florida
USA – Arkansas
USA – Michigan
USA – Georgia – Atlanta
USA – Delaware
USA – Texas
USA – Texas – Dallas
USA – Oklahoma – Oklahoma City
USA – Texas – Houston
USA – Wisconsin – Madison
USA – Louisiana
USA – Alabama
USA – Kansas – Kansas City
USA – Oklahoma
time type
Full time
job requisition id
R-474366
Job Description Summary
As Care Coordinator, you will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that you will be accountable for ensuring the patient’s enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Key Responsibilities will include:
- Articulate the features and benefits of Home Care product line for Urology with additional responsibility for ancillary urology product line features and benefits. This includes responsibility for knowledge relative to all aspects of use and maintenance of medical supply equipment.
- Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
- Work in conjunction with the designated admin support team to ensure all pending documentation is completely accurately.
- Coordinate the communication needed to request document revision with the Patient, Territory Manager and/or the Physician office.
- Documenting the patient interaction in Salesforce by updating the patient account with call notes, updating account status, and providing reference notes to external teams.
- Communication with the Territory Manager also includes e-mails and follow-up phone calls outside of the Salesforce system.
- Maintain departmental call volume requirements to include inbound and outbound calls .
- Maintain a positive work atmosphere that embodies BD Home Cares’ philosophy- Professional excellence, teamwork, and integrity.
- Maintain an exceptional level of customer service coupled with professionalism during each interaction with the Patient, Territory Manager, Physician office and fellow associates.
- Meet or exceed monthly departmental goals as established by Sales Ops management.
- Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
About you: To be successful in this role, you require:
Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up.
- Assist other departments and team members when required or requested to help meet business needs.
- Seek continual education opportunities to remain up to date with products and processes.
- Minimum high School Diploma or general education degree (GED); one to two years relatedexperience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools.
- Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
- Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Knowledge of Word Processing software, Excel, Access and/or other database software.
- Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)
WORK REQUIREMENTS
- Ability to work some evening shifts, weekends, and overtime as needed