Support TRICARE beneficiaries with scheduling, eligibility, and care coordination while working from home.
About Optum (UnitedHealth Group)
Optum is a global organization delivering care supported by technology, helping millions live healthier lives. As part of UnitedHealth Group, Optum provides the resources and inclusion-driven culture you need to grow, collaborate, and impact communities. Our mission is to optimize health on a global scale while giving employees the tools for career development and personal fulfillment.
Schedule
- Full-time
- Department operates 24/7
- 8-hour or 10-hour shifts, Sunday – Saturday between 12:00 am – 12:00 pm CST
- Must be flexible for occasional overtime and weekends
- 3 weeks of paid virtual training, Monday – Friday, 8:00 am – 4:30 pm CST
What You’ll Do
- Provide customer support via phone, chat, and video
- Schedule medical services for TRICARE beneficiaries in line with nurse triage guidance and contract rules
- Handle eligibility inquiries with cultural sensitivity to military members and families
- Conduct follow-ups, beneficiary education, and resource support
- Identify emergent concerns and escalate to clinical team or emergency services as required
- Apply decision-making skills to align scheduling instructions with requirements
- Track and meet individual performance metrics in a dynamic contact center environment
- Resolve inquiries independently while delivering high-quality service
What You Need
- High School Diploma/GED (or equivalent work experience)
- Must be 18 years of age or older
- U.S. Citizenship required
- 2+ years of customer service experience
- Ability to obtain favorable adjudication through Defense Health Agency (SF86 clearance process)
- Advanced computer and typing skills; proficiency with Microsoft Office and multiple applications
- Strong active listening and problem-solving skills
- Experience working in dynamic contact center settings
- Ability to work scheduled 8- or 10-hour shifts with weekend/holiday flexibility
Preferred Qualifications
- TRICARE, military, or healthcare customer service experience
- Contact center background
- National Career Readiness Certificate
- Proficiency with databases and web portals
Telecommuting Requirements
- Secure home workspace separate from living areas
- Compliance with UnitedHealth Group’s Telecommuter Policy
- Reliable, company-approved high-speed internet service
Soft Skills
- Professional etiquette and strong interpersonal skills
- Accuracy in verbal/written communication and documentation
- Adaptability to frequent workflow or process changes
- Ability to build trust and confidence with beneficiaries and team members
Compensation & Benefits
- Hourly pay: $16.00 – $27.69 (based on experience and location)
- Comprehensive benefits package (medical, dental, vision)
- Incentives and recognition programs
- 401(k) with company contribution and equity stock purchase plan
- Career development opportunities
Why Join Us
This is your opportunity to support military families and deliver care coordination that truly makes a difference. You’ll receive comprehensive training, career growth support, and the stability of working with a mission-driven global organization.
Happy Hunting,
~Two Chicks…