If you’re a clinically grounded problem-solver who can translate plan documents into real-world guidance, this Care Coordinator role puts you at the center of member support. You’ll help members navigate screenings, preventive care, and benefits coverage while also partnering with providers and contributing to healthcare awareness initiatives.
About CrewBloom
CrewBloom supports client teams with remote professionals across multiple functions. This is a client-based remote role focused on clinical member and provider support.
Schedule
Full-time, remote
What You’ll Do
• Serve as a clinical resource for members seeking guidance on screenings and preventive measures
• Support the Support team by handling live member calls, emails, and chats requiring clinical assistance
• Lead internal review of client plan documents and create benefit coverage summaries for Provider Relations and Support teams
• Provide notice of coverage documentation outlining protocols for specialty care (e.g., PT, chiropractic, oncology, bariatrics)
• Act as the clinical point of contact for providers with coverage questions, treatment options, second opinions, and alternative plans
• Follow up on pending items and keep members updated quickly and clearly
• Maintain strict documentation standards for client reviews, analytics, and legal needs
• Help create infographics and marketing materials tied to key healthcare awareness months
• Share proactive ideas to improve marketing and member service
• Build strong proficiency in the client’s program to deliver high-level support
• Support special projects and other duties as needed
What You Need
• Proven experience as a Care Coordinator, Case Manager, or similar healthcare role
• Strong clinical knowledge of preventive care and treatment options
• Excellent written and verbal communication skills
• Comfortable supporting members and providers via phone, email, and chat
• Strong organization and attention to detail
• Ability to work independently in a remote environment
• Familiarity with healthcare documentation standards and legal requirements
Benefits
• Inclusive, innovative culture
• Professional growth opportunities
• Fast-paced, engaging environment
• Remote flexibility and stronger work-life balance
If you’re someone who can keep patients calm, providers informed, and documentation tight, this role will feel like home.
Happy Hunting,
~Two Chicks…