Job Description
Title: Care Coordinator – South
Location: Atlanta, Georgia, US
Make your mark for patients
This position can be remote/virtual, based anywhere in any of the following metro areas with the United States: Atlanta, Nashville, Miami, Tampa, Cincinatti, Memphis, Ft Lauterdale, or New Orleans. This position is designed to specifically support Eastern time zones (standard hours of operations 8:30am to 5:00pm EST). Role may require up to 15% travel to existing UCB sites.
We are looking for a Care Coordinator for the South Region who is a adaptable, highly collaborative and solutions oriented to join us in our Patient Support Programs Team.
About the role
The Care Coordinator is a professional RN or PharmD who offers individualized support and serves and the primary point of contact for patients, families, and caregivers enrolled in the UCB Rare Disease Patient Support Program. The UCB Rare Disease Patient Support Programs are designed to help patients gain access to, and support the appropriate use of, a prescribed treatment by offering support along the patient’s treatment journey. You will assume case management responsibilities and focus on supporting patients with access, affordability, administration and adherence-related care. You’ll identify and alleviate stressors and barriers to treatment through appropriate educational solutions with the aim to deliver an individualized model of care that benefits patients, family, and caregivers.
Who you’ll work with
The Care Coordinator will engage with our Rare Reimbursement Executives and as needed, physicians, nurses, pharmacists, and ancillary staff to help support the patient experience including Customer Operations Representatives, Access Specialists, Specialty Pharmacies, Healthcare Providers, site of care staff, and office coordinators.
What you’ll do
• Serve as patient primary point of contact for UCB’s Rare Disease Patient Support Services Program
• Supports patients through education and setting of proper expectations of treatment
• Understand and communicate patient specific insurance coverage along with access and affordability options to support appropriate patients
• Understand patient specific perceptions regarding treatment and support to meet the unique patient’s needs and preferences
• Understand patient specific knowledge and beliefs about their illness (severity, treatability, controllability), and help patient see their progress, where applicable
• Identify ways to enhance patient and provider specific communication, to equip the patient with questions to consider when discussing their treatment regimen with their HCP
• Understand how the patient lives with the condition, and offer tools and resources to address financial, social and emotional needs, where possible/applicable
Interested? For this role we’re looking for the following education, experience, and skills
• Current RN license OR Pharm.D. required within state of residence
• At least two (2) years’ clinical experience required
• Above-average skills with technology, including ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms
• One to two years’ experience in remote/virtual Call Center providing patient education and support required
• Excellent virtual interaction and customer communication skills – both written and verbal
• Provide world class Customer service.
• Flexibility to work evenings.
• Candidate must have a home office environment in which to work
Highly Desirable/Strongly Preferred:
• Compact multi-state licensure
• Clinical education experience
• Previous experience working remotely
• Bilingual preferred; ability to understand and make oneself understood to Spanish speaking individuals
Expected Salary Range: $108k-$114k commensurate based on experience
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work for us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
Learn more about sustainability at UCB and how it is integrated into our business approach.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.