If you’re the type who can calm people down, get the facts, and move the process forward without losing the human in it, this role fits. You’ll be the connective tissue between families, referral partners, and Charlie Health, making sure people get routed to the right care quickly and cleanly.
About Charlie Health
Charlie Health provides personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their model is built around connection, access, and better outcomes for clients and families.
Schedule
- Remote
- Must be based in Eugene, Oregon (or commutable distance)
- Not available in: Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota
- State background checks required (Florida fingerprint-based; company covers the cost)
What You’ll Do
- Create a supportive experience for clients, referral sources, and external providers
- Work directly with clients and families to understand needs and preferences
- Make accurate, timely outbound referrals for individuals not admitted to Charlie Health
- Collaborate with internal teams (clinical, admissions, etc.) to support the process
- Document all interactions in the electronic record system
- Partner with Outreach and Partnerships to understand referral sources and their services
- Serve as a liaison with partners to keep client experience front and center
- Follow policies/procedures and hit performance metrics/KPIs
What You Need
- Bachelor’s degree (health sciences, communications, psychology, social work, or similar)
- 1–2 years relevant experience (healthcare preferred; patient-facing roles like case management, discharge planning, referrals, admissions, outreach)
- Strong relationship-building and listening skills
- Metrics-driven mindset; history of meeting/exceeding KPIs
- Excellent written and verbal communication
- Highly organized with strong attention to detail
- Authorized to work in the U.S.; native or bilingual English proficiency
- Comfortable in a fast-paced startup environment
- Proficiency in Salesforce + Google Suite/Microsoft Office
- Must live in/near Eugene, OR
Benefits
- Comprehensive benefits for full-time, exempt employees
- Base pay: $45,000–$52,500/year
- Performance-based bonus eligibility (pay varies by location/experience/internal equity)
Happy Hunting,
~Two Chicks…