Job Description
Title: CareLine Triage Line Receptionist
Location: Minnesota; United States
- Work@Home
- Position Type: Part-Time
- Anticipated Work Schedule: Week 1: Sunday 3:00pm-11:00pm, Monday 3:00pm-11:00pm, Tuesday 11:00pm-7:00am
Week 2: Monday 2:00pm-10:00pm, Tuesday 2:00pm-10:00pm. Wednesday 2:00pm-10:00pm, Friday 2:00pm-10:00pm, Saturday 2:00pm-10:00pm - Hrs/Pay Period: 59
Job Description:
We currently have an exciting opportunity for remote Careline Receptionist. The position is the first point of contact for patients and members calling the CareLine (24/7 nurse triage line) for medical advice and information. This position facilitates the process of patient care that comes into the CareLine. The CareLine Assistant position supports the HealthPartners medical group clinics, affiliated clinics and HealthPartners Insurance Plan members as well as other internal departments’ after-hours. At HealthPartners, you’ll find a culture where we live our values of excellence, compassion, integrity and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable.
REQUIRED TESTING:
- Alpha-numeric data entry test (6,000 keystrokes per hour)
- Medical Terminology test
REQUIRED QUALIFICATIONS:
- High School diploma or GED
- Meets one of the following:
- Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
- Two years experience as a medical receptionist
- Two years experience in a customer service position
- One year experience using data look-up and data entry functions on a mainframe or PC based computer system
- One year customer service experience either via telephone or in-person within the last five years
- Demonstrated ability to organize work under pressure
- Demonstrated ability to function with multiple priorities and interruptions
- Excellent oral communication skills
- Excellent written communication skills
- Ability to work in a call center environment with high volume calls and multiple distractions
PREFERRED QUALIFICATIONS:
- Experience in a call center environment
- Experience working on an ACD phone line
- Experience talking with callers and documenting calls at the same time
PHYSICAL REQUIREMENTS:
Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.