Job Description
Remote Case Manager + Starting pay rate of $17-$19/HR
Lewisville, Texas
Remote
100% Work From Home!!!
Description
Are you looking to expand your skillsets in the healthcare industry working for a Fortune 500 company? Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, we help manufacturers rethink how far their products can go.
Key Responsibilities
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
- Demonstrate superior customer support talents
- Prioritize multiple, concurrent assignments and work with a sense of urgency
- Must communicate clearly and effectively in both a written and verbal format
- Conducts outbound calls when necessary to help support the needs of the patient and/or program
- Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
- Working alongside teammates to best support the needs of the patient population
- Make outbound calls to the patient and/or provider to discuss benefit related information
- Documentation must be clear and accurate and stored in the appropriate sections of the database
- Must self-audit activities to ensure accuracy and efficiency for the program
- Must track any payer/plan issues and report any changes, updates, or trends to management
- Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties