Job Description
Title: Cash Specialist – Billing and Collections – Remote
Location: New Jersey, Texas, Georgia
Crum & Forster Company Overview
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of “A” (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people – 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021.
Job Description
Are you a problem solver with outstanding research capabilities, organization, and communication skills? One of Crum & Forster’s fastest-growing divisions is looking for a Cash Specialist for our Cash Application Team. Must have general accounting and accounts receivables background and the ability to ensure that all collected insurance premium is applied within established timelines. Must also thrive on delivering great customer service to our customers, agents, and internal stakeholders in a fast-paced environment, and the desire to join a Great Place to Work-rated Company with an exceptional culture and generous benefits.
Responsibilities
Cash Specialist
- Assist Cash Team with researching and processing daily cash receipt details into the appropriate receivable system to the correct customer account and policy transaction.
- Assist Cash Team in reconciling remittances to account receivable balances.
- Assist Cash Team with unapplied cash application.
- Review Unapplied/Unallocated reports on a regular basis to clear unapplied items.
- Correct misapplied cash as needed.
- Process cash transfers.
- Daily/monthly cash balancing.
- Assist Cash Team and Collector(s) with premium/commission discrepancies and overpayments/underpayments.
- Data entry of payment requests into the check processing system.
- Answer customer service phone calls and emails within established guidelines.
General Duties
- Projects or duties as assigned by Manager.
- Communicate any customer service issues to Manager.
- Assists manager with updating and documenting workflow processes and changes.
Requirements
- Minimum of one to three years accounts receivable and general accounting experience.
- Knowledge of accounts receivable and general accounting principles.
- Property & Casualty experience preferred.
- Proven ability and aptitude with the Microsoft Office suite of programs (Word, Excel and Outlook).
- Excellent verbal and written communications skills as well as above average math skills.
- Ability to work in a fast paced environment and prioritize workload.
- Demonstrates attention to detail.
- Experience in providing excellent customer service both internally and externally.
- Associates degree preferred but not required.
- Will abide by departmental policies and procedures, including authority levels, to comply with C&F’s risk management controls.
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community