About the Role
Title: Central Selling Associate – Millwork
Location: Remote North Carolina
Job Description:
Essential Functions:
•Works within system-based work queue to identify activities ready for review.
•Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
•Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
•When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
•Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
•Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
•Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
•Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
•Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
•Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
•Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers
•Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
•Demonstrates sincere appreciation to customers
•Listens to and responds knowledgeably and promptly to customer and employee questions
•Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
•Listens to, identifies, anticipates, and responds to customer needs
•Follows-up with customers to ensure all order and project requirements are satisfactorily met
•Serves as a point of contact on all designs and/or installs within department
•Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed
•Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
•In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Minimum Requirements:
•High School or GED
•Up to 1 Year experience in a call center, office administrative, high-volume retail, service support, or similar work environment
•If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.