Play a key role in ensuring patients get timely access to care by coordinating and managing outpatient scheduling across WVU Medicine’s ambulatory clinics.
About WVU Medicine
The West Virginia University Health System is the state’s largest health system and employer, with 25 hospitals, 35,000 employees, and more than $7 billion in annual operating revenue. With flagship locations like J.W. Ruby Memorial Hospital and WVU Medicine Children’s Hospital, the system provides world-class care to communities across the region.
Schedule
- Remote, full-time role
- 40 hours per week
- Non-exempt position
What You’ll Do
- Schedule, cancel, and reschedule outpatient visits and procedures
- Collect and verify patient information, guarantor details, and necessary authorizations
- Register patients/customers based on scheduling guidelines and clinic requirements
- Manage changes and notify appropriate personnel when cancellations occur
- Respond promptly to patient and staff communication, needs, and complaints
- Consult with referring physicians’ offices to confirm complete and accurate orders
- Complete daily tasks and scheduling Workques in a timely manner
- Escalate urgent issues to appropriate areas for resolution
What You Need
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to sit for extended periods of time
- State and federal background checks (as required for regulated areas)
- Previous healthcare scheduling or administrative experience preferred
Benefits
- Comprehensive health coverage
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities
- Inclusive and collaborative workplace culture
Support patients, providers, and care teams by keeping schedules accurate and care accessible.
Happy Hunting,
~Two Chicks…