About the Role
Centralized Scheduling Supervisor, Access Point – Remote
Louisville, Kentucky
Category Administrative
Facility Access Point
Description
Centralized Scheduling Supervisor – Remote
Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint’s healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.
What you’ll do:
As a Centralized Scheduling Supervisor, you will support Access Point leadership in managing daily operations. You will lead a team of call center schedulers, providing training, monitoring, mentoring, and troubleshooting assistance. Your responsibilities include handling escalated calls, developing training tools, resolving process issues, and ensuring team quality and productivity goals are met daily.
Responsibilities:
- Oversee daily team activities, including inbound and outbound scheduling.
- Collaborate with leadership to improve inbound scheduling workflows.
- Interview, hire, onboard, and train new employees.
- Monitor productivity indicators like scheduling accuracy, wait times, and adherence to protocols.
- Resolve problems and handle escalated calls.
- Communicate solutions and opportunities for continual improvement.
- Perform call monitoring, coaching, training, and disciplinary actions.
- Maintain and update department policies and procedures.
Qualifications
What you’ll need:
- Education: Bachelor‘s degree or equivalent experience.
- Experience: 1+ year(s) management experience including hiring, training, coaching and discipline required. 1+ year(s) call/contact center management experience, focusing on inbound and outbound call programs.