Job Description
CPC Processor I Customer Support
Job Locations: US-Remote
Requisition ID
2023-34546
# of Openings
1
Category
Customer Service
Position Type
Employee Full-Time
Equal Pay Act Minimum Range
15.00 – 18.00
Overview
Who we are…
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
What we offer
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
What we need
CPC Processor I Customer Support to insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center)
Full-Time: Sunday – Thursday 2pm – 10:30pm EST
Comfortable working in a high-volume production environment.
Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
Documenting information in multiple platforms using two computer monitors.
Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Responsibilities
- Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
- Answering release of information related telephone calls and inquiries accurately and timely.
- Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
- Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
- Follow all department and/or site specific processes and procedures accordingly.
- Meet and maintain the department’s productivity and quality assurance expectations.
- Responsible for following all company policies and procedures as posted or communicated by management.
- Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
- Maintains a high level of professionalism and good rapport with co-workers and members of management
- Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
- Performs work in accordance with the training and direction provided and adheres to facility specific procedures
- Attends mandatory employee in-service meetings and/or training sessions, if so directed
- Maintain an acceptable attendance record and reports to work as scheduled.
- Performs other duties as assigned.
Qualifications
Requirements:
- High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
- Friendly, professional manner of communication. Good customer service skills.
- Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
- Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
- Ability to stay organized while working quickly. Strong attention to detail is also required.
- Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
- Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
To ensure the safety of patients and staff,