This is a high-volume inbound call center role supporting the New Jersey Department of Human Services child support program. You’ll answer questions about accounts and payments, reset caller IDs for IVR access, document calls, and de-escalate when needed. It’s steady work, but it’s emotionally heavy and very metrics-driven.
About Conduent
Conduent provides mission-critical services for Fortune 100 companies and governments, supporting large public programs with call center and transaction processing teams.
Schedule
- Remote (U.S.)
- Training: 7 weeks, Mon–Fri 8:30am–5:00pm ET
- After training: Mon–Fri 10:30am–7:00pm ET
- No weekends
What You’ll Do
- Take inbound calls and resolve child support questions using approved procedures
- Explain payment history and account history clearly and accurately
- Reset caller identification for customers who can’t self-serve via IVR
- Research issues, document calls, and maintain accurate records
- Read and interpret documents on file and retain detailed program info
- Handle escalations professionally and provide resolution options
- Inform callers about available services and resources
What You Need
- High school diploma or GED
- 2+ years high-volume call center or customer service experience
- 30 WPM typing (typing assessment required after applying)
- Pass background and drug screening
- Comfortable with data entry and database documentation
- Two monitors/screens required
- Your own Windows PC required (Mac not compatible)
- Ability to provide screenshots to confirm:
- Internet speed at least 400 Mbps
- Device specs
- Tech specs:
- Intel i5+ or AMD Ryzen 5 5000+
- Windows 10, 64-bit
- 8 GB RAM minimum (16 GB recommended)
- Ethernet cable (50 ft+)
Benefits
- Pay: $16.50/hr (Non-bilingual) or $17.50/hr (Bilingual Spanish/English)
- +$0.50/hr increase 6 months after training
- Bi-weekly pay
- Paid training
- Full-time (40 hours/week)
- Full benefits day one (includes PerkSpot)
- Career growth opportunities
Important Notes
- They are not hiring in: AK, CA, HI, MA, IL, MT, NY + certain metro areas (including Chicago).
- Pay may be below minimum wage depending on your state, so location matters.
If you’re considering this one, the biggest “watch-outs” are the 400 Mbps internet requirement (that’s unusually high) and the bring-your-own PC + two monitors expectation. If either of those is a headache, this job becomes expensive before you even start.
Happy Hunting,
~Two Chicks…