Job Description
Title: Claim Adjuster I
Location: WI Madison
C: 10.42
Remote
Full time
Job Family Summary
Investigates and maintains property claims. Secures relevant information regarding a loss, determines a cost-efficient manner of adjusting the loss, reviews coverages, prepares written communications, and proactively settles claims. This role will work from the desk with limited oversite.
Job Summary
The Claim Adjuster I position supports the goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. This position will specialize in low-complexity property claims.
Compensation may vary based on the job level and your geographic work location.
Compensation Minimum:$23.00
Compensation Maximum:$34.07
Compensation may vary based on the job level and your geographic work location.
Description
At American Family Insurance Claims Services (AFICS, Inc.), we’re embarking on a transformation of our claims capabilities that will put customers at the center of what we do best – protecting and restoring their dreams when they need us most.
We’re leveraging our expertise, technology and new ways of working to actively reinvent one of America’s largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what’s expected of insurance.
What You Can Expect
In this role you will work remotely from the desk to handle Homeowner’s property claims. You will handle the claims process for all lines of first-party coverage: (structure, contents, and ALE) mostly for claims up to $20,000. This includes settling small claims upon initial contact, and potentially managing vendors to reconcile the claim. The claims handled by this role are typically 1-2 rooms of damages resulting from water, water/plumbing, or wind. The typical weekly workload expected claims is 25-30 new claims per week.
Job Family Summary
Investigates and maintains property claims. Secures relevant information regarding a loss, determines a cost-efficient manner of adjusting the loss, reviews coverages, prepares written communications, and proactively settles claims. This role will work from the desk with limited oversite.
Job Summary
The Claim Adjuster I position supports the goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. This position will specialize in low-complexity property claims.
Compensation may vary based on the job level and your geographic work location.
Job Level Summary
o Entry-level property adjusting.
o Continues to build knowledge of the company, claim processes, and customer’s needs.
o Performs a range of assignments related to job discipline.
o Uses prescribed guidelines or policies in analyzing situations.
o Receives guidance and direction based upon experience.
Primary Accountabilities
o Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc..
o Handles claims on a good faith basis.
o Handle 1st party claims under multiple policies types and numerous endorsements.
o Evaluate damages remotely using digital tools, and handle claim settlements and/or negotiations with insureds, claimants, attorneys, public adjusters, etc.
o Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
o Interpret and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
o Proactively provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Education & Licenses
o Valid driver‘s license required plus an acceptable driving record.
o Obtain state specific property casualty claims licensing as required.
Working Conditions
o This position requires the ability to work remotely in an environment free from distraction.
Travel Requirements
o This position requires travel up to 10% of the time.
Additional Qualifications
o Experience with Xactimate or similar system is a plus