Job Description
Claims Adjuster
- REMOTE
- United States
Description
Risk Strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits, and minimizing liability. With over 115 offices and 2,400 employees across the US & Canada, we thrive on our passion to be ranked as a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest-Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held P&C Broker, and the 16th largest US Broker by Insurance Journal.
Facilitating a service event for the customer and accurately processing the claim in a courteous, sincere, and timely manner. Forwarding the appropriate forms and helping the customer with completing and returning the necessary documentation to resolve the loss.
Primary Responsibilities and Duties:
- Provide inbound customer support by answering incoming calls promptly and courteously
- Assure quick, accurate, and timely processing of customer requests and claims
- Follow up and constantly review claims to ensure accuracy of records for a timely and quick settlement
- Verify contract information, accurately enter new claims into a system based on client-specific terms and conditions and confirm coverage in accordance with policies and procedures
- Review all documentation supporting the claim, proof of ownership, and parts and replacement costs
- Issue coverage denials where appropriate or schedule a servicer as needed to handle the damages to the customer’s property
- Approve or deny estimates from servicers up to $750.00
- Maintain email box in an efficient and timely manner, responding to customers and vendors as appropriate
- Follow up on pending files and ongoing claims
Requirements:
- High School Diploma or equivalent
- Knowledge of insurance and warranty policies, underwriting and claim procedures (Preferred)
- Adjuster’s License
- Excellent communication skills (courteous, thorough and helpful with strong telephone voice)
- Experienced in the use of office communication systems (i.e., phones and email)
- Must have experience with MS Office applications including Word and Excel
- Ability to multitask in a fast-paced work environment and take appropriate actions
- Experienced in working with others in an office environment