Job Description
Claims Representative, Workers’ Compensation – Maryland
locations
Maryland-Remote
time type
Full time
job requisition id
R2312395
Claims Representative – CH09CN
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
This position has an in-state handling requirement and is open only to candidates who reside in the state of Maryland.
Please note that we post this position to develop a talent pipeline ahead of immediate demand and in anticipation of future vacancies.
The Worker Compensation Claim Representative / Senior Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.
At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance.
Responsibilities:
- Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
- Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
- Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
- Provide exceptional customer service by establishing and maintaining productive business relationships with customers
- Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
- Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
- Leverage contemporary technology to achieve accurate and efficient claim outcomes
- Consistently demonstrate professional diplomacy during all interactions with customers
- Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
- Embrace a culture of continuous improvement
Qualifications:
- Prior workers’ compensation insurance claim handling is preferred
- HS Diploma required, Bachelor’s Degree is preferred
- Demonstrated passion for delivering a superb customer experience
- Excellent organizational skills, especially regarding prioritizing work activities
- Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
- Superb time management and organizational skills
- Ability to meet productivity targets in a fast-paced, team-oriented environment
- Excellent communication skills and negotiation skills
- Ability to adapt and flourish using industry-changing workflows
- Excellent written and verbal communication skills
- Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
- Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
- Ability to self-manage competing priorities while delivering accurate work within key timelines
- This position can be filled as Sr. Claim Representative or Claim Representative depending on experience.