About the Role
Title: Client Account Manager
Location: United States
Work Type: Remote
Time Type: Full time
Job Type: Employee
Job ID: JR33585
Job Description:
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
The Client Account Manager, Call Center accomplishes project objectives by planning, evaluating and improving project specific activities. The Client Account Manager has responsibility for the day to day relationship with the assigned client(s), and in order to be successful, must collaborate effectively with internal resources/ departments. The Client Account Manager must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Inizio Engage.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022 & 2023
What will you be doing?
- Lead all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions
- Communicate with and Issue status updates to the client regularly throughout the implementation process and during the life of the program.
- Schedule and facilitate status calls with frequency appropriate to the needs of the program.
- Ensure that all client needs are met with a high degree of quality
- Create and maintain reports and analysis/insight as dictated by the needs of program and/or client.
- Provide accurate and timely invoicing and track costs against client budget.
- Review P&Ls; discuss issues with Business Unit Director.
- Author and maintain client specific SOPs and Work Instructions
- Provide ad-hoc proposals and pricing as needed.
- Schedule and spearhead creation and delivery of periodic business reviews.
- Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizioresources.
- Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position?
- Bachelor’s Degree or equivalent work related experience
- 3-5 years project management, or related experience preferred
- Must be highly organized, with solid relationship building skills
- Strong critical thinking and creative problem solving skills
- Proposal writing and pricing experience a plus.
- Proficient with Microsoft Office programs
- Knowledge of medical/pharmaceutical terminology a plus
- Nursing, healthcare, or call center project management experience preferred
- Excellent oral and written communication skills as well as customer service and negotiation skills