Job Description
Client Care Outbound Sales Representative
New York, United States
The Client Care Representative is responsible for supporting our domestic and mid-market clients. Role will respond to inbound calls/queries, and generate leads through outbound calling/marketing campaigns. This position requires product sales and servicing experience, self-motivation and is a seasoned sales professional. A basic understanding of how survey data influences compensation planning, reward benchmarking and how to respond to RDI/W&R/Software sales opportunities. The individual will work with clients to resolve product/service issues, support internal/external clients navigating platforms, troubleshoot technical problems (inc RDI Store) and provide support
The Role
Relationship Building & Client Servicing
- Manage participation and order process for both domenstic and mid-market clients/prospects through order solicition, marketing campaigns, personalized email campaigns and upsell/cross sell
- Assist with job matching, data submission, data cleaning, queries and demos/training
- Respond to primary empty cart and all RDI Store related questions/issues
- Support RDI Industry Teams to follow-up with key targets for participation and orders
Identify Additional Sales Opportunities
- Contribute to RDI annual revenue goal by supporting renewal report sales, upselling products & outbound sales calls
- Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities
- Indentify International Sales opportunities (GDA) and Software Sales opportunities then field to appropriate BD
- Manage competitor orders and third party order verification (MarketPay/PayScale/PF/Salary.com)
Survey Development
- Partners with marketing/other RDI teams to develop/execute campaigns to target participants/product sales
- Collaborate and seek out synergies with affiliated practices to achieve common goals/objectives through industry collaboration
Training and Development
- Support team in learning product, job match and solution focused conversations as required
- Support team to conduct training and demos in our client facing online tools (clients and consultants)
The Requirements
- Experience in a corporate environment, selling or delivering high level customer service
- Compensation/Reward/Software or related HR knowledge required
- Proven track record of maintaining and growing client relationships