You’re the closer when a client issue gets hot, messy, or high-stakes. In this role, you’ll take the toughest cases, de-escalate fast, find the root cause, and drive clean resolutions that protect the client experience and improve the operation.
About One Legal (an InfoTrack Company)
One Legal is a tech platform helping legal professionals file court documents in every California court, manage service of process nationwide, and more. Backed by InfoTrack, they’ve spent 30+ years building respected legal tech solutions and a high-performance culture focused on growth, transparency, and development.
Schedule
- Full-time, remote
- Must be available for shifts falling between 8:00 AM and 6:00 PM Pacific Time
- Monthly internet stipend for remote employees
What You’ll Do
- Serve as the primary contact for upper-level support and de-escalate sensitive client situations
- Proactively monitor and resolve “problem jobs,” prioritizing a high-quality client experience
- Identify root causes using strong problem-solving skills and all available resources
- Maintain accurate records in ServeManager while following established policies
- Partner with your manager to meet corporate and department goals
- Stay current on technology improvements to boost service levels and efficiency
- Support onboarding and training of new team members
What You Need
- 3+ years in customer support (call center experience preferred); legal services familiarity is a plus
- Proficiency with CRM tools and support software (Salesforce, Intercom, or similar)
- Excellent written and verbal communication with strong interpersonal skills
- Ability to thrive in a fast-paced environment with initiative and self-motivation
- Strong time management and organizational skills with a proactive approach
- Ability to collaborate effectively across teams, levels, and working styles
Benefits
- $24.00–$30.50/hour (starting pay varies by experience and internal equity)
- 401(k) match
- Medical, dental, and vision (InfoTrack covers 85% of employee premiums and 70% of family premiums)
- Employer-funded short- and long-term disability, life, and AD&D insurance
- 20 days PTO
- 11 paid holidays
- “Be Me Time” for mental health, recharging, and volunteering
- Matching gift program
- Monthly internet stipend for remote employees
Escalations roles don’t stay open forever because strong de-escalators are rare. If you’re calm under pressure and you like solving the problems nobody else can, apply now.
Bring the steady energy. Leave the chaos at the door.
Happy Hunting,
~Two Chicks…