Job Description
Note from FlexJobs Staff: The employer states this position has a flexible schedule and is remote but you must be within one hour’s driving distance of Calgary, Alberta (Canada).
Client Experience Associate
We are bringing work-from-home opportunities to Canada! Join our rapidly growing team as our new inbound Client Experience Associate! We have been working to change how the world works for over 22 years, and since going fully remote in 2007, we have been on a mission to help the world work from Anywhere. We work with many major brands and organizations, as well as several small businesses around the globe. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together. Work is what we do, not where we do it.
Your Role.
- Tired of the winter commute? Great news! You will be working from home!
- To learn more about this amazing opportunity and what the role will entail, please watch this informative video: A Day in the life of a Client Experience Associate: https://www.youtube.com/watch?v=aY2-oeiXP4w
- You will be joining our team of nearly 2000 people nationwide and you will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments.
- You will be working as a remote receptionist in a fast-paced environment.
- You will work from your computer for the entirety of your shift and regularly work 40 hours per week.
- There is a requirement to work a minimum of 8 hours on Saturdays for up to 8 weeks.
Your Skills.
- An excellent communicator, verbally and written.
- Passionate about customer service and helping others.
- People-focused, friendly, and an empathetic listener.
- Dependable and punctual.
- Above-average computer skills, including typing 35 wpm after errors.
- The ability to stay calm and collected under pressure.
- A two-week training program is provided to learn the role.
Compensation & Benefits.
- Starting at $19.00/hour.
- Competitive no-cost benefits package after 90 days of employment.
- Retirement Program with company matching available after 90 days.
- 2 weeks paid time off.
- A free Employee Assistance Program (EAP) that includes free counselling sessions.
- Learning Time and volunteering are prioritized and paid for.
Your System.
- Cable/Fios or other high-speed Internet connection. DSL is allowed as long as it’s not DSL Satellite (No Wireless, Satellite or Air Card, LTE/4G, MIFI, VPN connections, or WiFi Range Extenders).
- Shared or group internet connections are not accepted.
- Not all internet providers are compatible (ISP with known issues: ATMC in North Carolina, Pinnacle Network Solutions & T-Mobile).
- Internet Download speed of at least 10 Mbps / Upload speed of at least 4 Mbps.
- Ability to hardwire your computer to your internet connection. Hard wired internet is essentially the opposite of wireless internet. Instead of utilizing the WiFi capabilities of a router to wirelessly transmit data between an access point and your device, you use ethernet cables to supply the internet connection.
- Capable of supporting at least 1280800 resolution.
- The processor needs to be 2.0 GHz or higher, cannot be a C+G type processor, Celeron processor, nor Chromebook (Compatibility will be determined once screenshots are received as not all systems meeting these specs are accepted).
- 64-bit Operating System.
- Windows 10 or 11 (most MAC models that are 2017 or newer are compatible but need to be running Big Sur or Monterey).
- 8GB or more of System Memory (RAM).
- Not all antiviruses are compatible with our systems and could require removal if problems arise.
- The computer must finish the boot-up process in less than 3 minutes.
- A webcam for training and meetings.
- A headset or earbuds for the first few days of training.
- Enough USB ports to support the use of a wired headset, mouse, keyboard, and external webcam if you do not have an internal webcam.
- Please note that having a working personal phone is a requirement for the duration of your employment. This personal phone will be used for 2-factor authentication in order to meet a company-wide security requirement and will not be used for your normal work tasks.
What Does Anywhere Means to Us?.
Other terms out in the world are remote distributed and telecommuting for us, these words do not speak to the community experience we hope you will have working with us Anywhere.
AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing diversity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success.
If you have experience in customer service and you are excited about the opportunity to work from home, please send us your contact information and upload your cover letter and resume in a DOC, DOCX, ODT and PDF file.