About the Role
Title: Client Experience Associate
Location: Los Angeles, CA, Phoenix, AZ or Remote
Each day, hundreds of people seek our help getting disability benefits or insurance compensation. Theyre intimidated by the process, unsure where to turn, and desperate for good advice.
As part of our Client Experience team, your job is to get them on the right path. Youll spend each day communicating with clients to understand their situation, figure out whether we can help them, and advise them on next steps.
You dont need any prior legal knowledge or experience to excel in this job.
Qualifications
Required:
- You have a Bachelors degree from a top four-year university with strong academic performance.
- You care about people and can interact with folks from all walks of life; youre able to simultaneously be supportive to a person in crisis and quickly drive a conversation.
- Youre a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
- You have a strong work ethic and are capable of juggling multiple competing priorities.
Bonus / Nice-to-Have:
- Youve previously worked at a fast-growing startup or particularly high-performing service/sales/support team from a company known for great customer service.
- You have completed a socially-focused, hands-on internship or have significant volunteer experience.
- You have experience using Salesforce and/or Front.