About the Role
Client Protection Resource (CPR)
CST – Remote
Location
Remote
Department
CST
Employment Type
Full-Time
Minimum Experience
Mid-level
We are looking for a passionate and motivated individual to fill the role of Client Protection Resource (CPR).
As a CPR, you will play a crucial support role to the TSM and team. The ideal candidate must have a growth mindset and be interested in professional development. They should be experienced in ServiceTitan and expect to become certified. able to work in a fast paced environment while being self motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback.
This position shift will be in the CST time zone with flexibility to EST/MST time zone based on coverage needs.
Responsibilities include:
- Coverage assistance
- Weekly shadowing of CSR’s to learn client processes based off of TSM schedule
- Reporting of QA needs to TSM for CSR follow-up
- Maintain muted presence in client-comm channels
- Assist with training new/existing CSRs with CRM and clients
- Any other projects/assignments that may arise to support the team
What happens when you are successful in your role as CPR:
Not only will your team be successful in their roles, but your day to day will run efficiently. You will have a sense of fulfillment knowing that you have helped guide your team to success. You will feel empowered that you have built professional relationships with your team, they have a level of respect for you, and seek your feedback.
Compensation based upon experience.