About the Role
Client Relationship Associate
malvern, pennsylvania
$22 – $23 per hour
temp to perm
high school
category office and administrative support occupations
reference AB_4586561
Congratulations on taking your first step to becoming a Client Relationship Associate with Randstad’s #1 Client. Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.
*Training schedule is M-F 8:30-5:00pm EST approx. 4 weeks onsite, 4 Weeks remote. 8 weeks total *Work Schedule is remote, must be open to work an 8hr shift between 9:30am and 8pm *Contract to hire
salary: $22 – $23 per hour
shift: First
work hours: 10:30 AM – 7 PM
education: High School
Responsibilities
- Povides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
- Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
- Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.
- Documents client and team feedback in support of service improvement efforts within the business.
- Uses consultative approach to position products and services to clients.
- Performs other duties as assigned.
Skills
- Empathy
- Verbal Communication
- Customer Service
Qualifications
- Years of experience: 2 years
- Experience level: Experienced